Veteran Home Advantage (“VHA,” “we,” “us,” or “our”) is a veteran-owned real estate brokerage licensed in Arizona. We are committed to protecting the privacy of our clients, website visitors, and contacts. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at veteranhomeadvantage.com or interact with our services.
By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not use our site or services.
Note: This Privacy Policy does not constitute legal advice. We recommend consulting with a licensed attorney regarding your specific privacy compliance obligations.
We collect personal information you voluntarily provide when you:
This information may include: full name, email address, phone number, mailing address, military branch and service status, VA eligibility status, home purchase price range, current loan balance, property information, and any other information you choose to provide.
When you visit our website, we automatically collect certain technical information including:
We use the information we collect for the following purposes:
Veteran Home Advantage originates VA loans and other mortgage products in partnership with Barrett Financial Group, LLC | NMLS #181106, located at 2701 East Insight Way, Suite 150, Chandler, AZ 85286. Barrett Financial Group is licensed in 48 states (not New York).
When you submit a loan inquiry through our website, your information is transmitted to Barrett Financial Group’s systems. Barrett Financial Group operates under its own privacy policy and is subject to federal and state mortgage privacy laws, including the Gramm-Leach-Bliley Act (GLBA), which governs the collection and use of personal financial information by financial institutions.
You have the right to limit certain sharing of your financial information by Barrett Financial Group. Please refer to Barrett Financial Group’s privacy notice, which will be provided to you as part of any loan application process, for details on your rights regarding your financial information.
We use GoHighLevel (“GHL”) as our customer relationship management (CRM) platform, marketing automation system, and booking/scheduling tool. When you submit a form, book an appointment, or interact with our communications, your information is processed and stored within the GHL platform.
GHL may use your information to facilitate our communications with you, including sending automated follow-up emails, text messages, and appointment reminders on our behalf. GHL operates under its own Terms of Service and Privacy Policy available at www.gohighlevel.com.
Information stored in GHL includes: your name, email address, phone number, service inquiry type, communication history, and appointment details.
Our website uses IDX Broker to display real estate listings from the Multiple Listing Service (MLS). IDX Broker may set cookies on your device when you use our property search tools and may collect information about your property searches, saved listings, and browsing behavior within the search interface.
If you create an account through the IDX property search portal, IDX Broker collects and processes your account information pursuant to their own privacy policy available at www.idxbroker.com.
MLS listing data displayed on our website is provided for informational purposes and is subject to the terms of use of the applicable MLS organization. We do not guarantee the accuracy or completeness of MLS data.
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use the following types of cookies:
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.
We use Google Analytics to analyze website traffic and usage patterns. Google Analytics collects data such as pages visited, time on site, and general geographic location. This data is aggregated and anonymized. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
We may use retargeting pixels (such as Facebook Pixel or Google Ads) to show relevant advertisements to visitors who have previously visited our website. You can opt out of interest-based advertising through the Digital Advertising Alliance at www.aboutads.info/choices.
We send two types of email communications:
We comply with the CAN-SPAM Act and Canada’s Anti-Spam Legislation (CASL). We will not send commercial email to Canadian residents without your express consent.
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights regarding your personal information:
To exercise your California privacy rights, please contact us using the information in the “Contact Us” section below. We will respond to verifiable consumer requests within 45 days.
In the preceding 12 months, we have collected the following categories of personal information from California residents: identifiers (name, email, phone, IP address), personal records (military service information, financial information related to loan inquiries), internet activity (browsing behavior on our website), and geolocation data (approximate location from IP address).
Veteran Home Advantage recognizes that some of our clients and contacts may be Canadian residents, including members of the Royal Canadian Air Force (RCAF) and their families. We are committed to complying with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian residents.
Your personal information may be stored and processed in the United States. By providing your information to us, you consent to this transfer. We take reasonable steps to ensure your information receives adequate protection regardless of where it is processed.
To exercise your PIPEDA rights or for privacy-related inquiries, please contact our Privacy Officer using the information in the “Contact Us” section below.
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data transmission, access controls limiting who can access personal data, regular security assessments of our systems, and secure password practices.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights, we will notify you in accordance with applicable law.
We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically:
When retention periods expire, we securely delete or anonymize your personal information.
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete such information from our systems.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
For Canadian privacy inquiries, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.
For California privacy requests, please include “California Privacy Request” in your subject line. We will respond to verifiable requests within 45 days.